FAQ's

COLOR CHARTS FOR APPAREL, TWILL, AND THREAD

EMBROIDERY

Frequently Asked Questions

How long will it take to fulfill my order?

Custom embroidered or designed apparel ordered from our website takes anywhere from 7-10 business days to fulfill. Shipping time is to be added to the production time. If you have any questions about your order you can e-mail us 24/7 or give us a call.


How long does shipping take?

Shipping to your location can take anywhere from 1-business day of transit time(for orders placed in Pennsylvania) to up to 5-business days for orders placed on the west coast of the United States(average shipping times to the west coast are 3-business days).

Shipping is $5.49 flat-rate for basic shipping, $12.49 for UPS Ground

We use USPS(Postal Service) and UPS for shipping. UPS shipping is Standard Ground. 


Can I cancel my order?

If you wish to cancel your order please contact us immediately via telephone: 1-814-269-4688 Not all orders can be canceled. If you do not contact us within 2-business days(not including weekends) your order cannot be canceled and it will be produced and shipped as originally intended.


Can I return my order or items from my order?

Please click here for our Love it or Return it policy.


What is the Foreground and Background Material?

The foreground material is the main letter color or fabric pattern. The background material is the outlining color that surrounds the main letter color or pattern.

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